SMS Messaging and Text Message Privacy
Information We Collect for SMS Messaging
We may collect your mobile phone number when you submit an appointment request, contact form, or other form on our website.
By providing your mobile phone number and voluntarily opting in to receive SMS messages, you consent to receive text messages from Pacific Health Clinic related to your appointments, inquiries, healthcare services, and other communications for which you have provided consent.
How We Use Your Phone Number
Phone numbers collected through our website may be used to send SMS messages related to:
- Appointment confirmations
- Appointment reminders
- Appointment scheduling or updates
- Follow-up communications
- Healthcare-related notifications
- Responses to inquiries
- Other service-related communications for which you have provided consent
Message and data rates may apply. Message frequency may vary.
SMS Consent and Privacy
We take your privacy seriously. Information obtained as part of the SMS consent process, including your mobile phone number and your consent to receive text messages, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Your phone number and SMS consent information will only be used for the purposes for which you provided consent, such as receiving appointment reminders, notifications, updates, or other communications directly from Pacific Health Clinic.
Opt-Out of SMS Messages
You can opt out of receiving SMS messages at any time by replying STOP to any text message you receive from Pacific Health Clinic.
After you send STOP, you will no longer receive SMS messages from us, except where necessary to comply with applicable law or to complete a service you have specifically requested.
SMS Help
For assistance with SMS messages, reply HELP to any message.
You may also contact Pacific Health Clinic directly using the contact information provided on our website:
Website: https://pacifichealth.clinic/
Standard Messaging Disclosures
Message and data rates may apply.
Messaging frequency may vary.
You can opt out at any time by texting STOP.
For assistance, text HELP or visit https://pacifichealth.clinic/.
SMS consent is not a condition of purchasing or receiving healthcare services from Pacific Health Clinic.
Privacy Policy
Effective Date: August 13, 2026
Pacific Health Clinic respects your privacy and is committed to protecting the personal information you provide when you visit our website, https://pacifichealth.clinic/, contact us, request an appointment, or use our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared.
- Information We Collect
Depending on how you interact with Pacific Health Clinic, we may collect the following information:
- Name
- Email address
- Telephone/mobile number
- Mailing or other contact information
- Appointment information
- Information submitted through our online appointment and contact forms
- Information relating to immigration medical examination services that you voluntarily provide to us
- Vaccination and medical information necessary to provide requested services
- Information contained in communications you send to us
- Website usage information, such as IP address, browser type, device information, and pages visited
- Information collected through cookies and similar technologies
We only request information that is reasonably necessary to provide our services, respond to inquiries, schedule appointments, communicate with patients, and operate our website.
- How We Use Your Information
Pacific Health Clinic may use personal information to:
- Schedule and manage appointments
- Respond to questions, requests, and inquiries
- Provide immigration medical examination services
- Coordinate laboratory testing and vaccination services
- Complete and process required medical documentation, including Form I-693 where applicable
- Communicate with you regarding appointments, services, and requests
- Send appointment reminders and other service-related communications
- Send SMS/text messages when you have provided the appropriate consent
- Provide customer support
- Improve our website, services, and patient experience
- Maintain website security and prevent fraud or misuse
- Comply with applicable legal, regulatory, and professional obligations
We do not use your personal information for purposes unrelated to the services you request except where permitted or required by applicable law.
- Medical and Health Information
Because Pacific Health Clinic provides medical examination and vaccination services, information submitted to or collected by the clinic may include health or medical information.
We use and disclose health information as necessary to provide healthcare services, coordinate laboratory or vaccination services, complete required immigration medical documentation, communicate with you, and comply with applicable laws and regulations.
Where applicable, protected health information is handled in accordance with applicable federal and state privacy requirements, including the Health Insurance Portability and Accountability Act (HIPAA).
This website Privacy Policy does not replace any separate HIPAA Notice of Privacy Practices that may apply to patients of Pacific Health Clinic.
- How We Share Information
We may share personal information when reasonably necessary to provide our services or operate our business, including with:
- Healthcare professionals involved in your care
- Accredited or authorized laboratories
- Vaccine providers or healthcare service providers
- Service providers that help us operate our website, appointment systems, communications, or other business functions
- Technology and hosting providers
- Communication providers, including telephone and SMS service providers
- Government agencies or authorities when required or permitted by law
- Professional advisers, insurers, or other parties where necessary for legitimate business or legal purposes
We require appropriate service providers to handle personal information in accordance with applicable privacy and security requirements.
SMS Opt-In Information
Your mobile phone number and your consent to receive SMS/text messages will not be sold, rented, or shared with third parties or affiliates for their own marketing purposes.
Your SMS consent information will only be used as necessary to provide the text messaging service you requested, including appointment reminders, service-related communications, or other communications for which you have provided consent.
RingCentral and other telecommunications providers may process information as necessary to deliver SMS communications on our behalf.
- SMS/Text Messaging Terms
If you voluntarily opt in to receive SMS/text messages from Pacific Health Clinic, you agree to receive messages related to the services for which you provided consent.
Messages may include:
- Appointment reminders
- Appointment confirmations or updates
- Responses to inquiries
- Patient/service-related notifications
- Other informational or conversational messages for which you have provided consent
Message frequency may vary.
Message and data rates may apply.
You are not required to consent to receive SMS messages in order to purchase or receive services from Pacific Health Clinic.
Opting Out
You may opt out of SMS messages at any time by replying:
STOP
After you send STOP, you will no longer receive SMS messages from us for that messaging program, except where permitted or required by law.
Getting Help
For SMS assistance, reply:
HELP
You may also contact Pacific Health Clinic using the contact information provided on our website.
You can review this Privacy Policy at:
SMS consent is not a condition of receiving healthcare services.
- Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Understand website traffic and usage
- Improve website performance
- Remember certain preferences
- Help maintain website security
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
- Website Analytics and Third-Party Services
We may use third-party service providers to help us operate, secure, analyze, or improve our website and communications.
These providers may collect information such as IP address, browser type, device information, pages visited, and general website usage information.
Third-party services may have their own privacy policies governing their collection and use of information.
- Information Security
We take reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You should avoid submitting highly sensitive medical or personal information through an unsecured communication channel unless specifically requested or provided through an appropriate secure process.
- Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide requested services
- Maintain business and medical records
- Meet legal, regulatory, insurance, and professional requirements
- Resolve disputes
- Enforce agreements
- Maintain security and prevent fraud
Retention periods may vary depending on the type of information and applicable legal requirements.
- Your Privacy Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request information about how your information is used or disclosed
- Withdraw certain communications or marketing preferences
- Opt out of SMS communications by replying STOP
- Ask questions about our privacy practices
Certain information may be retained when required by law or when necessary for legitimate business, medical, or legal purposes.
- Children's Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate authorization.
If you believe that a child has provided personal information through our website without appropriate consent, please contact us so that we can review the situation and take appropriate action.
- Links to Other Websites
Our website may contain links to third-party websites or services.
Pacific Health Clinic is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the Effective Date at the top of this Privacy Policy.
We encourage you to periodically review this page for the latest information.
- Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Pacific Health Clinic
Email: pacifichealthclinic@gmail.com
Phone: (510) 686-1122
San Leandro Location:
1040 Davis St, Ste 103
San Leandro, CA 94577
Antioch Location:
3700 Delta Fair Blvd #211
Antioch, CA 94509
Website: https://pacifichealth.clinic/
